Dear Member,

Queenslanders Credit Union is serious about protecting your financial information and ensuring your personal banking details are kept secure. We are placing this message on our website to alert you to the increase in the volume of unsolicited mail (spam) appearing on the Internet, and in particular a fraud scheme known as ‘phishing’ – an email based fraud designed to trick you into unknowingly providing personal financial information to a third party.

This form of fraud generally involves the use of a bogus email that may purport to be from someone you know and trust. The email is an attempt to get you to reveal sensitive information including your membership number, password and account numbers. This may be achieved by encouraging you to click on a link which may take you to a bogus website or asking you to open a seemingly harmless attachment.

Queenslanders Credit Union has recently become aware of a series of circulating emails purporting to be sent by the Credit Union. Queenslanders will never request you to reveal your password via an email. If you receive an e-mail message similar to the one shown below, we recommend you take the following steps:

• Delete the email immediately
• Do not respond to the email
• Do not open any attachments linked to the email

Click here for a copy of The Fraud Prevention Handbook. [http://www.cuscal.com.au/consumer_advice/]

Example of Fraudulent Email

Dear Queenslanders Member,

Your email account was used to send a huge amount of unsolicited spam messages during the recent week. If you could please take 5-10 minutes out of your online experience and confirm the attached document so you will not run into any future problems with the online service.

If you choose to ignore our request, you leave us no choice but to cancel your membership.

Virtually yours,

The Queenslanders Support Team

 

This email is fraudulent and was not sent by Queenslanders Credit Union.