Emergency Assistance
Customer support is available 24 hours a day through the Travelex 24/7 Global Emergency Assistance service which provides a range of services including providing card balances, help with a forgotten PIN, replacement of lost or stolen cards, emergency cash to anywhere in the world, translator services, help finding legal or medical support and sending a message home.
A list of global toll free phone numbers are set out below. These numbers are also recorded in the Cash Passport Pack provided on issuing of the card and on the back of the Cash Passport card itself.
Alternatively, feel free to obtain assistance via the Cash Passport Online website: www.cashpassport.com.au
| Country | Phone Number | Country | Phone Number |
| Australia | 1800 889 040 | Mexico | 01 800 123 4847 |
| Austria | 0800 293 496 | Netherlands | 0800 022 8308 |
Belarus 8
(wait for second dial tone) | 800 441
(operator call collect
to 01733 457816) | New Zealand | 0800 450128 |
| Brazil | 0800 891 7948 | Philippines | 1800 1442 0092 |
| Canada | 1 888 713 3424 | Portugal | 800 880 432 |
| China (North) | 10 800 744 1099 | Saudi Arabia | 800 844 0999 |
| China (South) | 10800 441 0146 | Singapore | 800 4411 256 |
| Colombia | 01 800 944 2898 | South Africa | 0800 99 0517 |
| France | 0800 905190 | Spain | 900 998907 |
| Germany | 0800 1800 756 | Sweden | 0200 285690 |
| Greece | 00 800 4413 1396 | Switzerland | 0800 563 428 |
| Hong Kong | 800 964453 | Thailand | 001 800 442 056 |
| Ireland | 1800 481016 | UAE | 800 044 0089 |
| Israel | 180 944 1393 | UK | 0800 0150401 |
| Italy | 800 784 451 | Ukraine | 810 0441 (operator call
collect to 01733 457816) |
| Japan | 00531 78 0167 | USA | 1 888 713 3424 |
| Korea (South) | 00308 442 0106 | All other
countries | Reverse charge to
(1) 954 838 8294 |
| Malaysia | 1800 80 7338 | | |