Ready to support customers ahead of Cyclone Ita

Our general insurance partner, CGU, stands ready to support customers who may be affected by Tropical Cyclone Ita.

Any customers impacted by Cyclone Ita should lodge an insurance claim as soon as possible by contacting CGU’s 24-hour claims hotline on 13 24 80.

CGU General Manager Claims, Donna Walker, has expressed her concern for individuals and communities who may be impacted by Cylone Ita in Far North Queensland.

“Our first priority is to do everything we can to support customers and communities who may be affected by Cyclone Ita,” Ms Walker said.

“We have a 24-hour claims hotline for customers and encourage those who may be impacted to call us and lodge their claim as soon as possible,” she said.

“We also have a dedicated and experienced Cyclone response team including home assessors and claims specialists who are standing by ready to support customers and communities who may be impacted.

“Our dedicated response team is well equipped with satellite phones and 4WD vehicles to ensure we can attend affected properties as soon as possible.

“Our panel of builders and loss adjusting partners are also ready to support customers. Our builders have already confirmed their ability to perform ‘make safes’, which are repairs to ensure a property is safe and able to be lived in.

“We have extensive experience in responding to tropical cyclones, and we will be working as hard as we can to get the right support to those most in need as quickly as possible.”