Queenslanders beats the banks and is named the country’s best credit union

Queenslanders Credit Union has been awarded seven gold and two silver medals in Your Mortgage Magazine’s Australian Home Loan Awards – ousting the banks and being voted Australia’s Best Credit Union.

In the prestigious ‘Best Overall Loan Features’ category, Queenslanders Credit Union took gold, defeating the banks, other credit unions and building societies, proving that small lenders can offer homebuyers unrivalled value and service.

Queenslanders Credit Union also grabbed gold in the ‘Credit Union of the Year’ category, and for ‘Best Credit Union Loan Features’, ‘Best Credit Union Speed of Approval’, ‘Best Credit Union Variable Rate Home Loans’, ‘Best Credit Union Loans for Refinancing’ and ‘Best Credit Union Loans for Property Investors’.

The Brisbane-based credit union also secured silvers in the ‘Best Credit Union Fixed Rate Home Loans’ and ‘Best Credit Union Loans for First Home Buyers’ categories.

Queenslanders CEO John Weier said his team was absolutely thrilled to win nine awards.

“As a boutique lender we have a real focus on providing quality products and the highest level of service. These awards demonstrate that small, local credit unions, such as Queenslanders Credit Union, can take on the big banks and win,” he said.

“Competitive pricing is important, but so is transparency and listening to our customers so we can provide products that really meet their needs and support them in all aspects of home ownership.”

Receiving recognition for their quality range of products is something Queenslanders is getting used to, with their Ultimate Home Loan also enjoying the prestigious five star rating for outstanding value from independent ratings agency CANSTAR. The Ultimate Home Loan is Queenslanders’ premium product for those borrowing in excess of $250,000.

Offering a very competitive interest rate, the loan comes with a package of additional benefits like free unlimited transactions, no application or establishment fees, free mortgage offset and discounts on home and contents insurance.

“There are a lot of really good credit unions out there, all offering competitive products and a great service, so the sheer volume of our awards is testament to the commitment and hard work of our team,” Mr Weier said.

“It certainly shows that being big is not always better as we are able to deal with our customers on a much more personal level.

“As a mutual, where customers – or ‘members’ – are owners, Queenslanders is not driven by pursuit of shareholder returns so we can focus on providing quality products that allow our customers to reap the financial benefits.”

Your Mortgage Magazine is Australia’s only independent mortgage magazine and has been delivering up-to-date information to owner-occupiers and property investors for almost 20 years.

Download a PDF of the feature about Queenslanders in Your Mortgage Home Buyer’s Guide, February 2013.