Queenslanders Credit Union understands and appreciates that you, as a Queenslanders Credit Union web site visitor, are concerned about the confidentiality and security of information Queenslanders Credit Union may collect about you. Queenslanders Credit Union web site is committed to providing you with high quality financial services within a secure and confidential online environment. Our privacy statement sets out, for your information:

• What information we may collect from you.
  
• About Cookies.
  
• How your information may be used.
  
• The security of any information you provide.
  
• How you may access and correct your information.
  
• How you can contact us.
  
  

What Information we collect from you

The information that we collect about you will depend on the functions that you use within Queenslanders Credit Union web site. We will not collect any information that identifies you as an individual unless you knowingly provide it to us. Any personal information you supply will be used only in accordance with this Privacy Statement. If you browse on the site, read or download information, our system will record the date and time of your visit and the pages viewed and information downloaded.

Cookies

A cookie is a small data file placed on your computer by the Queenslanders Credit Union web site server. A cookie contains information about your visit to the Site. When you visit the site again, our server will look for the cookie and structure itself based on the information provided. A cookie identifies your computer to our web server when you visit the site. We do not use the cookie to collect or store personal information about you, Queenslanders Credit Union uses browser cookies to improve the speed and reliability of our security system. It is recommended that you turn off any cookie warnings in your browser before using this site, otherwise you may not be able to use the full functionality of this site.

Use and Disclosure of Information

Any information we collect from you via the site, may be made available to, or used by our employees or any entity carrying out functions on behalf of Queenslanders Credit Union for:

(a) the purpose of enabling Queenslanders Credit Union to provide products, services or information to you in accordance with your request or reasonable expectations;
(b) the purpose of enabling Queenslanders Credit Union to ascertain whether or not it has other services or products which may foreseeably met your needs, and to notify you about this; and
(c) any other purpose required or authorised by law.

We will only disclose personal information to third party entities carrying out functions on behalf of Queenslanders Credit Union on a confidential basis.

You should note that information we collect from you may also be disclosed to third parties if that disclosure is required or authorised by law.

If you do not consent to any of the above please contact us on 1800 177 278 (toll free) during business hours, write to us at GPO Box 2219, Brisbane Q 4001 or email to [email protected].

Security of your Information

Queenslanders Credit Union takes reasonable steps to preserve the security of personal information it collects via the site. Your user name and password are encrypted for privacy during transmission using the Secure Sockets Layer (SSL) protocol. To ensure your browser is SSL compliant, check the bottom status bar now. You should see either a closed padlock or a non-broken key symbol.

Your account information is password and user ID protected and we recommend you do not divulge your password or user ID to anyone. Unfortunately, no data transmission over the internet can be guaranteed as totally secure. Accordingly, although Queenslanders Credit Union strives to protect such information, Queenslanders Credit Union cannot ensure or warrant the security of any information you transmit to us or receive from our online products or services and you do so at your own risk. Once we receive your transmission, we take reasonable steps to preserve the security of information on our own system. From time to time the site may contain links to other web-sites, and Queenslanders Credit Union is not responsible for the privacy practices or the content of these web sites.

Access and updating of information

You acknowledge and accept that your use of the Site indicates your acceptance of the site terms and conditions of use and this privacy statement. This privacy statement may change from time to time, so please check back occasionally. Any information collected after an amended Privacy Statement has been posted on this site, will be subject to that amended Privacy Statement.

How to contact us

If you have any questions or feedback about this statement or any privacy issues concerning the Queenslanders Credit Union, please contact the Queenslanders Credit Union, GPO Box 2219, Brisbane Q 4001 at any time in writing or send an email to [email protected].