What our members say (continued)
"With settlement about to occur, Henry and I wanted to sincerely thank you for all your help, support and patience with my million emails and demands. Your service has been outstanding, and you have been so accommodating throughout this nerve wracking process. Had it not been for your assistance, I don’t think we would have come so far. We are delighted with our house purchase and can’t wait to move in!"
Natalie Saunders, Augustine Heights.
"Thanks for all that you did for me over the past week, and contacting me as soon as you saw the discrepency with my Visa Card. Your Customer Service Officer was able to direct me in what to do until my new card was issued, he was very helpful and pleasant. I know that not a lot of money was involved but just your alertness was great and it is good to know that you are looking out for your customers. I could not wish for better."
Helen Wood, Regency Downs.
"Thank you so much, [Queenslanders Loan Specialist] Paul. You have been so helpful and so nice to deal with; if you have a manager please pass on to him how happy I have been in my dealings with you. I would highly recommend Queenslanders Credit Union to any new member!"
Susan McEwan, Brisbane.
"[Transaction Services Officer] Holly, thank you once again for your prompt reply. I could not be more pleased with the service I have received regarding this issue. You have once again reminded me why I have been a member of this Credit Union for more than 30 years. Its the efficiency and friendliness that makes the difference. I promise that you won’t hear another peep from me from now on!"
Leslie Kerslake, Newtown.
"My experience with the staff at the Anzac Square Office over the past 12 years has always been of an exceptionally high standard, the staff always greet me by name and are pleasant and happy. Despite not being able to get into the branch regularly, I would never consider moving my account as I have never experienced more pleasant and professional service at any other financial institution. I look forward to being a customer of QCU for many years to come."
Joanne Greenwood, Brisbane.
"I just wanted to compliment Queenslanders Credit Union; in particular, one of your service consultants at the Brisbane Head Office. [QConnect Customer Service Consultant] Tina Veamatahau processed my application for a personal loan in such a manner that I have never experienced with the banks. She was extremely professional but also seemed to take a personal interest in assisting me with the loan. I would like to thank Tina and QCU for their excellent service and will make sure to recommend QCU to others."
Jessica Holt, Tanah Merah.
"We recently phoned Queenslanders Credit Union to see what our options were with regard to making payment for a new car. [QConnect Team Leader] Gwen was happy to advise us that she could temporarily increase our online limit to cover the transaction and then return the limit to the original amount once it was completed. Gwen, thank you so much for your super-efficient service in increasing our limit – and so late in the afternoon! You saved us a trip to Brisbane from the Sunshine Coast, and your followup in reinstating our original limit was great customer service."
Bruce and Sharon Jackson, Mooloolaba.
"Thank you again, [Visa Disputes Officer] Julia. I’ll keep recommending you to my friends. For a small organisation you have a big heart. Queenslanders Credit Union is a hassle free, user friendly organisation that really looks after its members. Keep up the good work."
Jodie Greer, Ferny HIlls.